1win Casino Privacy Policy: Your Data, Our Responsibility

1win privacy policy is intended to ensure reliable protection of each client's data and provide them with a guarantee that their confidential information is safe. This applies to the data that is entered in the questionnaire during verification, as well as when providing payment details. The company clearly understands how important it is to know exactly how such data is handled, and we are ready to explain the process in detail.

What Categories of Data 1win Collects

The casino collects various categories of data in order to provide a high level of service and security to its Malaysian users. This is not only personal information regarding name, date of birth, or residency but also more general items. Let's move on to the details.

Personal Data

When you visit an online casino and live section, the administration may ask you to provide:

• First name, last name
• Email address
• Date of birth
• Phone number
• Scaned copy of your passport

This is to verify the age of the visitor and to have information to combat fraud and money laundering.

Non-Personal Data

This information is collected automatically to better understand the customer's needs and preferences and to provide them with an up-to-date list of games and bonuses. The casino makes sure that each player receives the offers that are most interesting to him. For example:

• device operating system;
• browser settings
• page activity and actions;
• technical issues.

Some information is provided by cookies and other tools, as well as popular social media pages and other publicly available services.

How 1win Collects Information

The gambling platform uses various ways to collect your information, such as:

• Website registration forms
• Cookies and tracking technologies
• Communication with customer support
• Participation in promotions and bonus programs
• Data from payment providers

This is a licensed real casino, so it does not violate the privacy policy in any way and therefore asks for consent from players for data collection and processing.

What Are 1win's Purposes in Collecting Data?

Collecting customer information in Malaysia helps 1win fulfill several key purposes for players' safety and verification. Here are the key ones:

• Improving services and personalizing content
• Processing transactions and issuing winnings
• Informing about new promotions and offers
• Protecting and securing data from hacking

This way 1win complies with regulatory requirements, which include mandatory age and location verification.

Transferring Data to Third Parties

The casino adheres to a strict privacy policy and takes all necessary measures to ensure that players' personal data does not fall into the hands of third parties. Transmission is only possible on legal grounds, for example:

• payment processing services;
• analytics service providers;
• in case of suspected violation of the law;
• in case of strange behavior, excessive financial, and gambling activity.

This way, not only technical but also all kinds of legal issues that may arise in the course of cooperation are dealt with more quickly.

How 1win Applies User Data

The website applies user data to generate personalized offers based on analytics. Also, this application is needed for fraud prevention. How it works in practice:

• A player enters a large amount and without betting tries to request a cashout - the system will suspect money laundering and may block such a transaction until the circumstances are clarified.
• The gambler does not use bonuses and promo codes when launching online casino games, which may indicate a lack of awareness. There is an analytics service that will offer an email newsletter for this purpose.

These are just a few examples of why personal data is collected.

Why Cookies Help Tracking 1win Player Data

Cookies are small text records stored on a user's computer and activating them is very important. Here are some examples of exactly what they are for:

• allow the site to remember the gambler's preferences such as language, currency, and display settings;
• are necessary for functions such as registration, authorization, and session tracking;
• allow the site to memorize browsing history in order to offer similar services to each user;
• are used to collect information about how users interact with the site, which helps the gambling operator to improve its service;
• allow you to track traffic, traffic sources, popular pages, and other metrics.

They can be enabled and removed via a cleanup in the browser settings.

Importance of Data Protection Measures

The protection of player data is one of the main priorities of the gambling platform, as it ensures the safety of the player's browsing, live casino betting, and the security of all information. The online casino takes special security measures, including data encryption during transmission and regular security audits. This maintains 1win's reputation as a reliable operator and increases customer confidence.

How 1win Notifies Changes to the Privacy Policy

The Company will always notify you of changes to its privacy policy in the following ways:

• sending a notification to myAlpari;
• email;
• notifications in the app for Android and iOS.

It is worth reviewing the items regularly and asking tech support if you have any questions.

Help Desk Operations

As 1win Malaysia is committed to the well-being and safety of every player, it provides 24/7 assistance with a variety of issues. The following channels can be used to contact the support team:

• online chat;
• emails to support@1win.social;
• pages in social networks.

All these methods are available both on the computer and in the mobile version and in the app.

Frequently Asked Questions